While Santa may always be watching, your privacy will be protected.
Santa and his elves hate spam too! Personal information is never sold to third parties. Collected information is used to process and fulfill requests, as well as keep purchasers updated on future offerings. We do use tracking technology, like Facebook pixels, for marketing purposes. We also use third party tools to handle customer support and select component to process orders.
Depending on when an order is received, letters are are typically mailed via the USPS within 24 hours. Over holidays and weekends, it may be closer to 48 hours.
If you are not completely satisfied with your package or letter from Santa, contact us right away. If we are not able to remedy the situation quickly, we’ll ask that the purchase be returned to us within 45 days of the purchase date for a complete refund. We call it the “Holly Jolly Guarantee.”
Refusal of an Order
Kringlegram enjoys celebrating the spirit of the holidays. If an order is placed that appears to be excessively mean or malicious, we reserve the right to stop processing an order and return payment (minus potentially a processing fee).